Ken Collins Marketing
24/7 LiveChat Agents
When someone visits your website with a question, they rarely wait.
If they can’t get help quickly, they leave.
And most of the time, they don’t come back.
LiveChat puts a real person on your website 24/7 to answer questions instantly, guide visitors, and help turn conversations into customers – so you’re always available, even when you’re not.
It’s like having a friendly front desk receptionist built directly into your site.
Why Live Chat Matters
Customers expect immediate answers.
They don’t want:
- Contact forms
- Long email delays
- Phone hold times
- Automated bots
They want help now.
LiveChat provides real-time, human support that keeps visitors engaged instead of bouncing to a competitor.
The result?
More conversations.
More trust.
More conversions.
Flexible Pricing Options
LiveChat is available in two simple plans to match your volume. If you receive fewer inquiries each month, our pay-per-lead option keeps costs low and scales with your activity. If you regularly receive 15–20+ leads per month, a flat monthly plan typically offers better value. Both options include unlimited chats and full coverage, so your visitors are always supported.
Service Explained
How It Works
We add a simple, professional chat window to your website that allows visitors to start a conversation instantly.
Behind the scenes, trained live agents respond on your behalf using your brand voice and guidelines – answering questions, providing support, and helping customers take the next step.
You get:
- 24/7 coverage
- Real human responses
- Seamless integration with your website
- No extra staffing required
Your customers never know it’s not you.
What LiveChat Helps You Do
- Answer questions instantly
- Capture leads while interest is high
- Guide visitors toward purchases or bookings
- Provide better customer service
- Reduce missed opportunities
- Build trust and loyalty
When customers feel supported, they’re far more likely to buy.
Why It Works Better Than Forms or Email
Contact forms collect messages.
Live chat creates conversations.
Conversations close sales.
LiveChat lets you engage visitors at the exact moment they’re deciding what to do next – when it matters most.
Perfect For
- Service businesses
- Local businesses
- E-commerce stores
- Appointment-based businesses
- Websites with steady traffic
- Any business that gets frequent questions
If your website gets visitors, Livechat helps you turn more of them into customers.
Part of a Bigger Growth System
LiveChat works best when it’s part of a complete engagement strategy. Once people find your business, the next step is turning visitors into conversations, leads, and long-term customers. It pairs naturally with Email Marketing and engagement-focused Social Media Management, helping you respond faster, follow up consistently, and stay connected with your audience.
LiveChat is included in our Engagement & Conversion Package for businesses that want to improve responsiveness, build relationships, and convert more of the traffic they already have.
If you’re not sure what you need, we’re always happy to help you choose the right option.
Visibility Package
The Visibility Package is designed for businesses that struggle to get found online and need stronger awareness across search and social platforms. This package includes Local SEO or National SEO, Content Marketing, and Organic Social Media Management, working together to improve search visibility, build credibility, and keep your brand consistently in front of the right audience. By focusing on discoverability through search, content, and ongoing presence, this package helps solve the most common marketing problem businesses face – simply being seen.
Engagement & Conversion Package
The Engagement & Conversion Package is designed for businesses that get traffic but struggle to turn visitors into conversations, leads, and repeat customers. This package includes Email Marketing, LiveChat, and engagement-focused Social Media Management, with Mobile App Development available as a premium upgrade. It focuses on what happens after someone finds your business – starting conversations, following up, nurturing relationships, and keeping your brand top-of-mind – without relying on ads or misleading tactics.
