No Physical Products
Ken Collins Marketing provides digital products and professional services. We do not sell or ship physical goods. As such, traditional product returns do not apply.
No Refund Policy
All payments made to Ken Collins Marketing are non-refundable.
Because our work involves strategic planning, creative development, technical execution, and allocation of professional time and resources, refunds are not offered once payment has been made.
This includes but is not limited to:
- Website design
- Graphic design
- Logo design
- SEO services
- Paid advertising management
- Consulting services
- Content creation
- Digital products
- Bundled packages
- Retainers
- Support plans
Once work has begun, resources have been committed to your project and those resources cannot be recovered.
Prepaid Services
For prepaid design packages, bundled services, annual plans, or project-based work:
- Payment secures your project slot and team allocation.
- Work begins after payment is received.
- No partial or pro-rated refunds are issued if a project is paused, delayed, or discontinued by the client.
Subscription & Retainer Cancellations
For recurring monthly or annual services:
- A minimum 30-day written notice is required for cancellation.
- Cancellation requests must be submitted in writing via email.
- Services will continue during the 30-day notice period.
- No refunds will be issued for partial billing periods.
If cancellation notice is not received at least 30 days before the next billing cycle, the upcoming charge will proceed as scheduled.
Failure to Pay
If a client becomes delinquent on payments:
- Services may be paused or suspended.
- Access to deliverables may be restricted.
- Website hosting and support accounts may be suspended after 30 days of non-payment.
- No refunds will be issued for suspended services.
Chargebacks & Payment Disputes
By purchasing services from Ken Collins Marketing, you agree not to initiate chargebacks or payment disputes for services rendered.
If you have a concern about billing, we ask that you contact us directly so we can resolve the matter professionally.
Initiating a chargeback without prior communication may result in:
- Immediate suspension of services
- Termination of contracts
- Collection action if applicable
Our Commitment
While we do not offer refunds, we are committed to delivering professional work that aligns with the scope of services outlined in your agreement.
If there is ever a concern about deliverables within the agreed scope, we will work with you to address it promptly and professionally.
