Ken Collins Marketing
Website Hosting & Support
While our fees include hosting, it is not necessary for you to host your site with us . . . but the fee remains the same. People love this website support option so much, they never want to leave it. However, if you decide to find another support solution, your website and domain are promptly returned to you with no hard feelings. This is why we give you every bit of your login information – because it’s YOUR website – not ours.
We believe a website should be a living and growing marketing machine for you. We’ve found that our simple flat-rate pricing encourages you to make the necessary updates to keep your website looking fresh without incurring extra cost.
Unlimited Flat-Fee Website Hosting & Support
- This Support Package is REQUIRED as part of our Website Design solutions unless you cancel it later (but you won’t).
- There is NO CONTRACT on this Support Package – so we won’t trap you into staying with us. We know that you’ll stay with us simply because you love the support! We do require a 30-day cancellation notice.
- If paying for 12 months of support up-front, there are no refunds if you should decide to cancel your support before your 12 months are complete.
- We do NOT provide email hosting. If you have email accounts attached to your domain – or need them (such as name@yourdomain.com) – you will need to choose your own email host, but we will need to know so we can include your email host settings on our side.
- This service is billed to your credit card automatically once each month or once each year. We understand things come up from time to time, so if your credit card fails to go through (or you’re unable to pay for some other reason), we’ll give you 30 days to fix the issue and get back on track with your billing before suspending your website.
Here’s What you Get
(if you choose not to use our hosting, most of our backend support options can’t be performed)
Unlimited Task Requests
Need help adding new blog articles, images, or content? Have a new logo or colors that need changing out? Our Website Support Package includes unlimited task requests so we can help you keep your website up-to-date at all times.
Sozo Hosting
Hosting is critical to security and performance. We host all sites on Sozo.
Daily Backups
Backups are critical. Through Sozo, we set up automated daily backups and can easily restore your site from a backup if ever needed.
Managed WordPress Hosting
Experience optimized servers tailored for your WordPress site with industry-leading speed, security, and support.
- Daily backups
- Monthly updates
- Included SSL certificates
- Weekly security scans and advanced security settings
- Powerful 16 CPU/16G Ram SSD Lightspeed servers
Website Technical Fixes
We know websites can have technical hiccups. Our hosting and support packages cover you with:
- Fixing errors caused by WordPress
- Resolving plugin-related issues
- Addressing hosting environment challenges
- Fixing SSL or PHP errors
Exceptional Customer Service
Expect the unexpected in business? We understand. That’s why our customer service is tailored to your needs, backed by a knowledgeable and experience team.
Quick Restore for Minimal Downtime
Instantly recover previous versions of your website, ensuring minimal downtime and seamless operations.
WordPress, Theme & Plugin Updates
Security is paramount. Our monthly or yearly support packages ensure your WordPress website stays updated and secure by:
- Updating all plugins
- Keeping WordPress and themes current
- Fixing any errors caused by updates
E-commerce Updates
Running an e-commerce store? We understand the constant need for updates. Let our team assist you in maintaining a polished and up-to-date online presence.
- Seamless addition of new products
- Effortless removal of old products
Premium Support
- 3-5 business-day turnaround
- Content updates included
- Done-for-you WordPress, theme, and plugin updates
- Hacking recovery
- Webmaster tools monitoring
- Security plugin setup
- Class-leading WordPress hosting
- Daily website backups
- Regular security scans
- Free migrations
- Premium caching
- Free SSL
- Staging environments
Domain Management
Rather not deal with a domain registrar account? We can buy and/or manage your domain for you. To be clear – it’s still YOUR domain. We’ll just deal with the management of it for as long as you stay with us. If you ever decide to leave our services (or just want full control over it), we’ll freely transfer your domain out to the registrar of your choice.
Website Design
Now that you’ve taken a look at our Support Package, let’s get you a super cool website!
